County offers phone service for immediate assistance

County offers phone service for immediate assistance
Daily Republic Staff | October 16, 2008

FAIRFIELD - Answers to questions about Solano County government services and programs are just a phone call away any day of the week.

The county launched its Solano311 Customer Service Center on Sept. 2 and thus far has received more 21,500 calls, according to a county press release. Customer service representatives are available from 6 a.m. to 10 p.m. daily.

The bulk of those calls have been received from 9 a.m. to 5 p.m. weekdays, but county officials urge residents to take advantage of the service before and after work and on weekends.

'That means if you have questions about the recent property tax statement or where your polling place is this election, you can call after dinner when it is convenient for you,' said Ira Rosenthal, director of the county's Department of Information Technology.